REQUISITION NUMBER 5594BR
BUDGET BUSINESS Unit International Markets
Job Description (please add additional skills, if necessary)
JOB PURPOSE
To provide product sales support and customer implementation support for EWA products and programs.
DIMENSIONS
The incumbent will be based in Lagos, and will be responsible for providing operations support and managing individual customer projects and product implementations.
These will include Credit, Debit/Prepaid & Advanced Payments projects for issuers, acquirers & Processors. This is a customer-facing role, requiring customer management skills in addition to project management and implementation support expertise.
MAJOR ACCOUNTABILITIES
• Thorough understanding of the customers’ operational and processing environment for both issuers and acquirers
• Development of MasterCard’s product strategy with the customer in close coordination with the Account teams in East West Africa
• Communication and coordination with the East West Africa Account teams and the regional Operations and Advanced Payments teams to ensure customers’ projects are implemented on time
• Active participation in the customer planning process led by the Account teams
• Achievement of strategic project objectives.
EVENT MANAGEMENT:
• Manages all operational issues and technical opportunities with top member/processor accounts within assigned countries
• Manages all credit and debit operational issues for members and/or processors and ensures compliance with all MasterCard technology enhancements.
• Serves as a central point of contact for customer issues, concerns and needs
• Takes time to understand and explore customer needs and acts at all times with the customer in mind
• Ensures problems of varying complexity are resolved to the customer’s satisfaction
• Meets established deadlines and escalates issues which require additional resolution
• Ensures technical issues are resolved as needed by coordination with other corporate departments
CUSTOMER ENGAGEMENT:
• Analyzes and improves operational performance and profitability through reviews; training and communication of operational enhancements
• Communicates and consults with members and/or processors regarding any operations and technology development opportunities
• Analyses customer performance and uses MasterCard’s tools to identify areas of concern or performance and manages the issue to successful resolution
• Ensures initiatives align with MasterCard business goals and processes are maintained to meet service and quality standards
TRANSFER OF KNOWLEDGE:
• Undertakes customer training on-site on all aspects of MasterCard products and services
• Travel required.
• All other duties as requested
KNOWLEDGE AND EXPERIENCE REQUIRED
• Degree with 5+ years experience in operations and business support roles
• Strong domain knowledge of the Payments market in MEA Region
• Sound understanding of Payments business dynamics and consumer behavior
• Knowledge of Payments technology and products
SKILLS REQUIRED
• Experience of managing and implementing MasterCard products and programs
• Communication & Presentation skills
• Leadership and project management skills
• Conceptual & Analytical skills
• Negotiation and Influencing skills
• Problem resolution
WORK LOCATION (*Note – To add additional locations, press and hold CTRL and select the locations) N
B
JOB TITLE LEADER – ACCEPTANCE AND COMMERCE DEVELOPMENT
REQUISITION NUMBER 5316BR
Budget Business Unit International Markets
JOB DESCRIPTION (please add additional skills, if necessary)
RESPONSIBILITIES INCLUDE
• Commerce Development (CD) Strategy & execution
• Acceptance Development
• Regulatory over sight (with relation to Interchange)
• Non traditional business expansion
major accountabilities:
This individual is the ‘Go To’ person for Commerce development across West Africa, ensuring alignment between individual West African markets ‘go-to-market’ approaches and the overall Africa and APMEA Commerce Development strategy, taking into account the region’s longer term strategic initiatives.
Establish new partner / vendor/ enabler / joint venture integration with capabilities to sustain MasterCard’s competitive advantage and tracking performance against key objectives. This individual will have responsibility for establishing and maintaining strong business relationships with both acquirers and merchants across West
Africa
Fundamental to accelerating the development of the MasterCard West Africa business, is a backbone of strong acceptance in partnership with key Acquirers. The individual will be responsible for developing a dedicated Acquire plan, along the lines of the current “issuer” business development model, however focused exclusively on Acceptance Development across West Africa
In-depth understanding of MasterCard P&L and how to maximize revenue through an effective acceptance strategy.
The individual will support in the development of West Africa Interchange strategies, in collaboration with all regional cross functional teams. The successful candidate will be required to support in the West Africa Regulatory dialogue and support Country Management, on all matters relating to National and Regional interests.
In addition the West Africa Commerce Development lead, will be responsible for Business Expansion and Non Traditional business efforts, in establishing a sustainable
Emerging Market business model for West Africa, as MasterCard further commercialises its previous association business structure, post the IPO.
ACCOUNTABILITIES:
• Analyze business opportunities to increase volume and share. Implement both short and long term strategies and tactics to increase profitability.
• Implement Commerce Development solutions that improve revenue generation and enhance mutual profitability
• Leverage all MasterCard assets and product management resources to deliver exceptional merchant/acquirer value.
• In partnership with regional Commerce Development resources, contribute to developing market specific business plans through the provision of appropriate market intelligence and to take responsibility for the implementation of those plans.
• Interpret and assess available MIS to identify opportunities for innovation
• Deliver extensive acceptance expertise and knowledge into the market place
• Actively contribute to the individual market Commerce Development efforts
KEY COMPETENCIES SOUGHT:
• Business Acumen
• Knowledge leadership
• Finance and planning
• Solution drive
• Results orientation
• Strong Analytical ability
PERSONAL QUALITIES:
• Leadership
• Influence; Assertive, Initiative
• Autonomy, Independence, Accountable and Responsibly
• Quantitative, qualitative and analytical insight
• Commitment, Passion and Energy
EXPERIENCE REQUIRED:
• 5+ years experience in the financial services and payments business
• Deep business development and marketing experience
• Strong project management, problem solving, analytical and organizational experience
• Experience in merchant acquiring, retailing and / or corporate transactional banking will be advantageous
• Demonstrated experience in managing multiple stakeholders in a multicultural environment across multiple geographic locations
• Excellent writing and presentation skills, extensive experience in communicating in international environment at senior management level
• Strong negotiation and influencing skills.
• Organization and time management skills; ability to multi-task
• Exceptional business judgment and strategic planning skills
• Business Case development, including financial analytics
• Budget preparation and management
• Ability to work collaboratively
• Solid solution development skills and effective working both independently and in a team environment
• Strong written and verbal communication skills, including presentation skills
• BComm required, MBA preferred.
Work Location (*Note – To add additional locations, press and hold CTRL and select the locations)
CLICK LINK TO APPLY
http://www.mastercard.com/us/company/en/
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