Nigerian Bottling Company Plc (NBC) Job Vacancy Recruitment for Help Desk Manager: Jobs in Nigeria, January 2011
Nigerian Bottling Company Plc is one of the few multinational organizations that had its beginnings in Nigeria. From a small family owned operation at inception, we have grown to become the predominant bottler of alcohol-free beverages in Nigeria, responsible for the manufacture and sale of over 33 different Coca-Cola brands.
The Nigerian Bottling Company Plc (NBC) was incorporated in November 1951, as a subsidiary of the A.G. Leventis Group with the franchise to bottle and sell Coca-Cola products in Nigeria.
Production began in 1953 at a bottling facility in Ebute-Metta, Lagos. Over the years production capacity has grown and it presently has 13 bottling facilities and over 80 distribution warehouses located across the country.
Nigerian Bottling Company Plc Job Vacancy
Position: Help Desk Manager
Ref: HDM/01/11
Function name: Management Information Systems
experience: 5
Location: Head Office
education: Bachelors Degree in Science, Engineering, Information & Communication Technology. ITIL Managers Certificate will be an added advantage,
career type: IT Service management
Role: Reporting to the Infrastructure & Services Manager. This position manages the delivery of effective and reliable support service for company-wide IS resources. It identifies coaching needs, organize and facilitate training of systems users in accordance with authorized plans and procedures
functional area: MIS
Post date 2011-01-11
Closing date 2011-01-25
Desired Candidate Profile
•Knowledge of Business Processes
•Good working knowledge of Computers, Networks and Application systems
job description
•Provide a one-stop information and solution point for users via controlled resolution of incidents and issues including Initiation of action, Documentation of root causes, and Implementation of opportunities and remedies.
•Record and track all incidents and complaints – 100% logging of all calls.
•Keep customers informed on request status and progress
•Manage the team that Provide 1st Level Support to Users
•Monitor and escalate Incidents relative to the appropriate Service Level Agreements
•Carry out quarterly Customer Satisfaction survey and publish result within a week.
•Maintain up-to-date inventory of all IT equipment
•Ensure that new user workstations are installed to standard.
•Administer I.S. Training schedules in line with I.S. training needs as defined by the Head of IS & agreed with HR.
•Organize training of users on standard, proprietary and developed application packages in conjunction with HR.
•Produce Training Manuals and documentation for in-house organized courses.
•Recommend Courses, Seminars and Training suitable for users and I.S. staff to Head of I.S.
•Ensure that the I.S. in-house training program is well publicized and adequately marketed to meet anticipated participants quest.
•Constantly review methods of delivery of lectures, quality of teaching aids and suggest improvements.
•Ensure all participants attendance records; documentation of all course materials and syllabuses are properly kept.
•Maintain and manage the I.S. Library and Archive.
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