Linkserve Careers Nigeria Job (4 Positions) Vacancies Recruitments: Jobs in Nigeria, February 2011

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Linkserve Limited was incorporated in 1996 primarily to provide internet solutions and related services. The company commenced commercial operations in January 1, 1997 as the very first internet service provider (ISP) in Nigeria laying undeniable claim to being the pioneer internet provider in the country.
The growth of the IT industry has been phenomenon and Linkserve, with a large market share, has continued to be at the forefront in terms of technology innovations and service renderings.
Linkserve launched its satellite communication solution mid-2002 with the purchase of its own HUB located in the United States of America and, in her quest to continually serve its customers better, has invested in a second state-of-art Ku-Band HUB in Lagos Nigeria and a third C-band HUB in Germany both of which are currently operational. Linkserve presently has over 750 VSAT terminals with a spot beam satellite foot print over the entire West African region.With points of presence in the three major cities in Nigeria including Lagos Abuja and port-Harcourt as well as in Accra, Ghana, Linkserve Limited is excellently positioned to render excellent customer service to its clients. We are the piece that completes the connection puzzle on any service platform.

Linkserve Limited Head, Customer Service Job Vacancy

Job Title: Head, Customer Service
Ref: HCS 016
Job Description:
• Developing and achieving performance goals (long/short term) and objectives in order to achieve customer promise expectations.
• Manage and ensure resolution of customer complaint, and work towards non-repetition of the same issues based on quality of service and expected level of service.
• Measure the performance and acceptance of customer service delivery and implement change; to advance customer understanding and use of service and product.
• Follow up on every client that called in for support, re-opening unsatisfactorily resolved issues and monitor progress to a complete and satisfactory resolution.
• Present to management periodic statistics and report on total number of renewals, total number of reported problems, and total number of closed and pending issues.
Requirements:
• A relevant degree in public or business administration or in human resources management.
• Minimum of 8yrs: (6) years working experience in customer service management or related activities.
• Outstanding diplomacy that will consistently produce win-win result for the customer and the company.
• Good knowledge of computer use as well as good interpersonal and communication skills.
• Ability to deal patiently with complaints and to remain courteous when faced with difficult people.
• Absolute passion for ensuring great customer service experience with every customer.
• Good leadership skills and ability to create ideas to ameliorate customer service standards.
Method of Application:
Only qualified persons should apply with their detailed curriculum vitae along with a one (1) page covering letter.

All applications must be submitted online to jobs@linkserve.net latest 3rd February, 2011.

All applications should quote the appropriate reference codes as subject title.

Only short-listed candidates will be contacted.

Job Title: Web Design Administrator
Ref: WDA 017

Job Description
• Design and maintain corporate and brand websites.
• Update websites with appropriate news of all corporate and brand events.
• Manage the organisation’s intranet as well as other online-based communication and operational applications.

Requirements:
• A relevant degree or certification in related discipline.
• A minimum of two (2) years experience in website development and management
• Creative ability and inter-personal skills.
• Proven record of website design, execution and management.
• Good command of English both in spoken and written

Method of Application:
Only qualified persons should apply with their detailed curriculum vitae along with a one (1) page covering letter.

All applications must be submitted online to jobs@linkserve.net latest 3rd February, 2011.

All applications should quote the appropriate reference codes as subject title.

Only short-listed candidates will be contacted.

Financial Accountant. Ref FA 014

Location: Port Harcourt Work Experience: 4 Years + Career Level : Sex Preference : Salary Range : Competitive Job Type : Permanent Slots: Educational Level : Opening Date : 13.01.2011 Closing Date : 27.01.2011 Description Responsibilities Provide leadership in Accounts Receivables. Prepare schedule of VAT, WHT and PAYE Prepare/Update monthly Accruals and Prepayments. Maintain adequate records of rents (receivable and payable.) Reconciliation of general ledger account and staff accounts. Checking of branch expenses returns and processing of reimbursements. Maintain adequate record of fixed assets, additions, disposals and depreciation. Periodic physical inventory counts and checks and comparison against records. Preparation of monthly management accounts. Prepare/Update receipt schedule and calculate monthly revenue amortization. Costing of imported products. Posting of Cheque payment vouchers, receipt vouchers, petty cash vouchers and journal vouchers into the system. Qualifications/Experience · University Degree or HND in Social Sciences with ACA. · Minimum of four (4) years experience (ICT experience will be an added advantage.) · Good knowledge of Pastel accounting software or any other popular accounting package would also be an added advantage.

Manager, Technical Support. Ref MTS 013

Location: Lagos Work Experience: 5+ to 7 Years Career Level : Sex Preference : Salary Range : Competitive Job Type : Permanent Slots: Educational Level : Opening Date : 13.01.2011 Closing Date : 27.01.2011 Description Responsibilities · Drive a team of Technical Service personnel through coaching, career planning and setting learning examples. · Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting and employee engagement. · Facilitate customer issue resolution for escalated calls and engage the necessary technical support. · Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied. · Report operational achievements and progress to the Chief Technology Officer on a regular basis, including statistical analysis and improvement of action plans. · Work with other managers to ensure operational consistency. · Maintain a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring, management and optimization. · Build relationship with the operational and technical departments of our key customers. · Develop a strong relationship with the sales team to increase sale of SLA based support services. · Deliver and exceed on all team performance goals. Job Requirements · B.Sc, BA or equivalent. · Must have a good understanding of customer services in a high tech environment from an ISP, Vendor, Integrator or Operator's point of view. · Minimum 5 years experience in a related function. Technical Call centre or NOC experience is an advantage. · Excellent analytical and problems solving skills with the ability to provide quick resolution to problems. · Demonstrated leadership abilities and be achievement oriented. · Strong verbal and written communication skills. · Must be customer service orientated and believe in teamwork, collaboration, adaptability, innovation and initiative. · Experience in coaching and staff development is compulsory. · Strong technical background in ICT is desirable. Application Only qualified persons should apply with their detailed curriculum vitae along with a one (1) page covering letter. All applications must be submitted online to jobs@linkserve.net within two (2) days of this publication. All applications should quote the appropriate reference codes as subject title. Visit www.linkserve.net/careers for more information. Only short-listed candidates will be contacted