GE Nigeria Jobs May 2011: Vacancy- Lead Customer Service Engineer

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GE Nigeria Jobs May 2011: Vacancy- Lead Customer Service Engineer

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better.

Job Title: Lead Customer Service Engineer
Job Number: 1309178
Location: Nigeria

Role Summary/Purpose:
• The Lead Customer Service Engineer demonstrates leadership in communicating business goals, programs, and processes for an area or business segment.
• In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.

Essential Responsibilities:
• Provide local business ownership in assigned areas
• Provide and direct the performance of quality field engineering services to all (internal and external) employees in assigned areas
• Aggressively promote services sales to grow business in the area
• Assist with proposals, including market intelligence on pricing, work-scope, terms and conditions
• Participate in business planning including budgeting / staffing / forecasting / cost control
• Establish and maintain business relationships with area customers, pole sales resources, and other GE businesses to enhance position in marketplace
• Assist in individual development of assigned personnel through coaching, counseling, training assignments and business exposure

Qualifications/Requirements:
• Bachelors degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a support or field engineering position)
• At least 3 additional years of experience in a field engineering role
• At least 1 year of experience in customer support and the development of successful customer relationships

Desired Characteristics:
• Bachelor of Science in Mechanical or Electrical Engineering is preferred
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• PC proficiency
• Team leader in a dynamic, energetic, and proactive environment
For more information and online application: Nigeria Lead Customer Service Engineer Job.