Stanbic IBTC Bank Job Vacancy: Recruitments for Consultant Customer Information IDJO, Lagos

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Job ID: 6518
Consultant Customer Information (IDJO,LAGOS)
Location: Nigeria – Lagos
Division: Personal And Business Banking
Position Category: Customer Relationship Management
Employment Type: Full Time – Permanent
Shift: No
Regulatory Approval:Yes
Position Description

Duties:
Customer service
• Create a service-orientated environment in the banking hall.
• Greet customers on arrival and direct to their appropriate point of service.
• Ensure that customers waiting for assistance are attended to promptly.
• Conduct regular capacity management and time-keeping exercises in the following areas: queuing for tellers and enquiries and customer waiting area for customer consultants.
• Ensure that regular demonstrations are held to explain the usage of electronic banking and other remote channels.
• Be alert to any irate or unhappy customers and intervene promptly.
• Ensure that the correct and current merchandising is displayed.
• Destroy or file obsolete merchandising.
• Ensure that the correct message is displayed on the digital electric walkman.
• Ensure that all writing slopes contain adequate stationery and pens.
• Assist customers with cheque deposits when necessary.
• Ensure that “Duty of Care” requirements are adhered to.

Maintenance of professional image
• Ensure that the interlocking doors to the branch and the bullet-proof glass on the teller and enquiry counters are clean/clear of palm prints and fingerprints.
• Ensure that no hand-written signs or notices are attached to the bullet-proof glass.
• Ensure that no irrelevant items or date stamp impressions are attached or impressed to the bullet-proof glass.
• Ensure that adequate rubbish bins are in the banking hall and that they are kept clean and emptied regularly during the day.
• Ensure that the queue stanchion poles are properly aligned and in good repair.
• Ensure that there is adequate lighting in the banking hall and any globes or fittings not working or damaged are replaced.
• Advise the Head, Service Support of any damaged, broken or malfunctioning equipment e.g. interlocking doors and air-conditioning.

Reactive Selling
• Identify cross-selling and migration opportunities and sell products/services actively.
• Participate in tactical sales/ marketing activities as required.

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