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Wednesday, February 20, 2013

Standard Chartered Bank 2013 Graduate Recruitment Nigeria

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of:

Job Title: Customer Relationship Officer

Job ID: 

Job Description

To acquire, deepen and grow Priority Banking customer relationships through effective relationship management . Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs. 

Key Roles & Responsibilities
  • Achieve branch overall profitability target
  • Actively grow the Priority & International Banking segment through New to Bank customer acquistion
  • Implement and execute regular sales activities to generate business for the segment
  • Increase customer satisfaction and service quality as per established standards
  • Lead generation through organised sales presentations to groups and organisations
  • Solicit referals from other parts of the group as well as busines referals to other  business units
  • Maintain excellent customer experience and grow customer loyalty
  • Portfolio growth  Grow product holdings per customer
  • Grow the number of customers signed on to alternate channels
  • Resolve customer complaints within the expected time frame
  • NIL fraud
  • Dormant account reactivation
  • Improve the branch and segment NPS scores
  • Consistently adhere to local and international regulatory standards
Qualifications & Skills
  • Strong Banking and Financial Institutions sales experience.
  • University graduate with strong academic credentials
  • Sound knowledge of banking products and services, banking procedures, local laws and regulations
  • Excellent financial market knowledge and competitive awareness
  • Strong interpersonal and communications skills
  • Team player who shows initiative and assertiveness
  • Sales driven  -
  • Strong customer service orientation
Application Closing Date
28th February, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Customer Relationship Officer

We are recruiting for the position of:

Job Title: Teller 
Job ID: 370098
Job Function: Consumer Banking

Location: Kaduna

Job Description
Handle the following transactions and provide services according to the laid down procedures and standard of service:

1.) Cash transactions;
2.) Fund transfer;
3.) Customer inquiry;
4.) Investment Product;
5.) Cheque Collection;
6.) Balance confirmation;
7.) Cross Selling;
8.) Internal and external reports;
9.) Other assigned duties.
  • Assist BOM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
  • Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time.
  • To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances. Copied from:
  • Build up good relationship with all internal & external customers.
  • Make effort to continue improving personal product knowledge and to acquire multi-products processing skill.
  • Make effort to improve personal productivity and output level. To achieve established standard.
  • Understand the risk associated with Products Processing and ensure that they are minimized.
  • Understand the Bank’s operation risk standard underlying operating process and follow them carefully.
  • Ensure timeliness of managing customer’s complaint Copied from:
Qualifications & Skills

  • University  degree
  • Relevant experience preferred in Banking industry
  • Good communications skills and ability to understand customer requirements
  • Good systems thinking skills and problem solving approach
  • Good knowledge of banking products
  • Good interpersonal and team orientation skills
  • Proficient in PC applications and English
  • A team player
Application Closing Date
28th February, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Teller - Kaduna

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